FAQs

1. How do I choose the right cottage for my group?
Each cottage listing includes details on number of guests, number of bedrooms, bed set up options, pet-friendly options and accessibility. If you’re unsure, just ask - we’re happy to recommend the best cottage(s) for your group.

2. Can we book just one night, or do we need a longer stay?
We typically offer a minimum of 2 night stays – if you are unsure please check the booking calendar or contact us.

3. What is your cancellation policy?
Cancellation terms depend on how far in advance you cancel. Full details are provided when booking - please read them carefully before confirming.

4. Can we change our booking after confirming?
Changes may be possible depending on availability. Contact us as soon as possible; amendments may incur a fee.

5. Is a damage/security deposit required?
We ask for a small deposit/pre-authorisation to cover accidental damage. This will be released after your stay if there are no issues.

6. What time is check-in and check-out?
Check in is 3pm and check out is 10am normally, however, early check-in or late checkout may be possible - just ask.

7. Do you provide towels and bedding?
Yes - fresh linen and towels are provided. We do ask that guests bring their own towels when using the hot tubs.

8. Is there WiFi?
Yes - WiFi is provided in all cottages (details are given on arrival).

9. Is smoking allowed?
No - all cottages are strictly non-smoking.

10. What if something goes wrong during our stay?
We provide an emergency contact number for any urgent help needed.

11. What is included in our cottage?
Tassimo Coffee Machine | kettle | Toaster | Serving bowl large | Serving bowl small | Heat pads - round cork set of 3 | Pots and pans x 6 (induction hob compatible) | Cutlery - forks, knives, spoons & teaspoons | Dinner Plates | Side Plates | Pasta/Soup bowls | Small bowls | Mugs | Egg Cups | Cutting knives | Ladle, spatulas, spoons | Colander | Serving spoons | Cork screw | Potato masher | Rectangular ceramic roasting dishes | Cafetiere | Wooden spoons | Chopping boards | Cheese grater | Bread board | Potato peeler | Sieve | Scales | Kitchen tongs | Scissors | Can opener | Whisk | Bread knife | Large serving jug | Measuring spoons | Pizza/baking tray | Oven gloves | Tea Towels x 2 | Wine & champagne glasses | Glass tumblers | Plastic wine glasses + tumblers (for outside) | Tin foil + Cling film | Salt & Pepper | Cooking Oil | Washing up liquid | Washing up sponge, cloth, bin bag, dishwasher tablet - all x 1 | Ironing board - desk top | Dust pan and brush | Clothes stand 3 tier | Iron | Travel cot | Mop and bucket | Hoover

12. Is there parking?
Yes - there is ample on-site parking. Under the cottage listing it states the number of allocated spaces. We also have over-flow parking on site for 12+ additional vehicles

13. Do you have EV charging?
Yes – there are 2 charging points are available on site.

14. Are there shared gardens or communal outside areas?
All cottages apart from The Farmhouse have private gardens. There are 2 shared outdoor spaces for everyone to enjoy (see site plan for more details).

15. Do cottages have fireplaces?
All cottages apart from Fuchsia have traditional fireplaces. Logs are not provided, but you are welcome to bring your own.

16. Do the cottages have BBQs?
All cottages (apart from The Farmhouse) have BBQs plus outside table and chairs. BBQ coals are not provided.

17. Do all cottages come with a hot tub?
No, The Farmhouse and Honey Cottage do not have a hot tub, but the remaining six cottages all have hot tubs.

18. Can we arrange catering during our stay?
Yes - while cottages are self-catered, we can help arrange private catering by request.

19. Can we hire The Barn for celebrations, parties or events?
Yes - The Barn seats up to 46 and includes its own kitchen, bar, toilets and projector for events, meals, screenings or big-match sports. Please contact us directly for more information.

20. Do we have to share the Barn with others?
No - it’s privately booked for your group only when hired.

21. Can we bring a dog?
Yes - four cottages are dog-friendly (Fuchsia, Honey, Jasmine + Rose). Look for the pet icon on the cottage listing and let us know during booking.

22. Can dogs be off lead?
While dogs are welcome throughout Sands Farm Cottages, we kindly ask that they are kept on a lead at all times within the main site to ensure everyone—both two and four-legged—can enjoy their stay safely.
The only exception is within your own private enclosed courtyard or garden, where your dog is free to relax and play.
If your furry friend needs to burn off a little extra energy, head to our dog exercise field, located behind the Barn. It's the perfect place for a game of fetch, a good run around and to let those holiday zoomies out!
We simply ask that you pick up after your dog and dispose of any waste in the blue general waste bins provided around the site, helping us keep Sands Farm Cottages clean and enjoyable for everyone.

23. Is the site child-friendly?
Yes - Sands Farm is great for families, with open areas to play, bunk-bed rooms in some cottages (The Farmhouse + Daisy) and plenty of space to explore.

24. Do you provide cots, highchairs or children’s essentials?
Yes - all cottages are equipped with a travel cot, although we do not provide bedding for the cots. We can also provide a baby / toddler pack (high chair, baby bath, stool, plastic plates, cups and cutlery) if you notify us in advance. We also provide games in each of the cottages and have a library on site for those who enjoy reading. For anything else please get in touch before booking.

25. Are garden areas enclosed for children or pets?
All cottages (apart from The Farmhouse) have private outdoor areas which are enclosed. Contact us if this is essential - we can advise which cottage suits you best.

26. What is the Library & Secret Garden?
Tucked away between Daisy and Honey Cottage you'll discover our little Library—browse the shelves, borrow a book during your stay and simply return it before you leave. If you've brought a book you've finished, feel free to leave it behind for future guests to enjoy. It's all part of our relaxed book exchange.
Just next door you'll find our hidden Secret Garden—a quiet spot surrounded by nature, perfect for escaping with a good book, enjoying your morning coffee or simply taking a well-earned digital detox.

27. Do you have any wheelchair-accessible accommodation?
Yes - Fuchsia Cottage is designed specifically for wheelchair use, including accessible bathroom, kitchen adaptations and private outdoor space. Please head to the specific description for full details including floor plan and measurements.

28. Are other cottages suitable for guests with limited mobility?
Yes - Honey and Jasmine both have a bedroom and bathroom on the ground floor. Each cottage description also includes a floor plan so you can assess its suitability before you book, but if in doubt - get in touch and we’ll recommend the best fit.

29. Is The Barn accessible for events?
The Barn is accessible and is suitable for wheelchair users. This includes a ramped entrance and accessible bathroom facilities - please contact us if you require specific arrangements.

30. Are there shops, pubs or amenities nearby?
Yes - we’re surrounded by great local places to eat, drink and explore. Please see the ‘Eating & Drinking’ page on the website for more information. We also include plenty of recommendations in our welcome pack on arrival.

31. What’s the mobile signal like?
WiFi is available on site. Mobile reception varies by network - let us know your provider and we can advise.

32. How do we receive arrival directions and keys?
Once your booking is confirmed, we’ll email detailed directions and access instructions before your stay. All cottages are self-check in, so you are free to arrive and leave at your own convenience.